Read-onlyComing soonAn internal Intercom AI assistant that spans your tools
Give support agents one place to ask across Intercom, product docs and engineering tools, and get a plain-English answer with sources they can paste into a reply.
Holka is an internal Intercom AI assistant for your support team. Agents ask a question in plain English, and Holka reads across Intercom conversations, help docs, and connected tools like Notion, Linear and GitHub to answer, showing which tool each fact came from.\n\nThis is not a customer-facing deflection bot. It works behind the scenes with your agents, giving them fast, sourced cross-tool answers so they can resolve tickets themselves instead of digging through tabs or waiting on engineering.
Holka reads across Intercom conversations, help docs, product specs and your engineering tools in a single question, so agents stop tab-hopping to find an answer.
Every reply shows which connected tool each fact came from, so agents can trust it and paste it into a reply with confidence.
When an agent asks Holka to write a customer reply or a Slack ping, it comes back as a draft that needs one-tap confirmation before anything leaves.
Holka reads from your tools without copying data out of them, and access tokens are encrypted at rest.
Answer customers without leaving the ticket
When an agent opens an Intercom conversation, the answer they need is usually scattered: past tickets in Intercom, the policy in your docs, the bug status in Linear or GitHub. Holka pulls it together in one question.
Instead of pinging engineering or searching four tools, an agent asks Holka in plain English and gets a sourced answer they can act on. Ask it to draft the customer reply and it comes back as a draft, ready for a quick review before your agent sends it from Intercom.
Built for agents, not for deflection
Most Intercom AI tools aim at deflecting customers before they reach a human. Holka does the opposite: it makes the human faster.
It works alongside your agents as an internal Q&A layer over Intercom and the rest of your stack. Ask what a customer said last month, whether a reported issue is already known, or what your documented policy is, and Holka answers with sources. Your team stays in control of every customer-facing message, and gets to the right answer sooner.
Frequently asked questions
Is this a customer-facing chatbot?
No. Holka is an internal Intercom AI assistant your agents ask directly. It does not reply to customers automatically or sit in the Messenger. Any customer reply it helps write comes back as a draft your agent reviews and sends.
What can it read besides Intercom?
Holka connects to the tools your team already uses, including Notion, Google Drive, Linear, GitHub, Slack, Jira and 300+ others via OAuth, MCP or API, so agents can answer cross-tool questions from one place.
How does source attribution work?
Every answer shows which connected tool each fact came from, so an agent can see that a policy came from your docs and a bug status came from Linear before trusting or pasting it.
Is our data safe?
Holka is read-only by default and does not bulk-copy your data out of your tools. Access tokens are encrypted at rest, and any write action is surfaced as a draft that needs one-tap confirmation.
Put Intercom to work with Holka
Connect it in a minute and start asking across your whole stack, with sources on every answer.
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