Read-onlyA Zendesk AI assistant for confident, sourced replies
Give your support team one place to ask across Zendesk, Slack, docs and your CRM, then answer customers with confidence, because every reply shows its sources.
Holka is an internal Zendesk AI assistant that helps agents answer tickets using context from every tool your company already uses. Ask a plain-English question and Holka reads across Zendesk, Slack, your docs, and your CRM at once, then replies with the answer and the sources it came from.
Unlike ticket-deflection bots that reply to customers for you, Holka works for the agent. It gathers the account history, past tickets, and internal know-how you need to resolve the ticket yourself, then leaves the customer-facing reply in your hands.
Each response shows which connected tool each fact came from, so agents can trust and verify before replying.
Holka reads across Slack, Notion, your CRM, and 300+ other tools alongside Zendesk to give agents the full picture.
Holka never changes a ticket on its own; any draft reply is surfaced for one-tap confirmation before anything is sent.
One plan at $29 per month for unlimited questions, with no per-seat minimums for your support team.
How Holka helps Zendesk agents answer faster
Holka connects to Zendesk and the rest of your stack, then answers agent questions in plain English with sources shown. When a ticket needs context an agent doesn't have, they ask Holka instead of hunting through tabs.
Holka pulls the customer's ticket history from Zendesk, related discussion from Slack, the relevant policy from your docs, and account details from your CRM, then gives one clear answer. Because every fact is attributed to its source tool, agents can confirm the details and reply with confidence. When a draft reply makes sense, Holka writes it for the agent to review and send with one tap.
Different from Zendesk AI and Fin
Customer-facing AI like Zendesk AI agents and Fin aims to deflect tickets by replying to customers directly. Holka does the opposite job: it helps your agents. It is an internal Q&A assistant, not a chatbot your customers talk to.
That means Holka focuses on giving human agents the cross-tool context to resolve a ticket well, rather than automating the customer conversation. It reads across Zendesk and everything around it, surfaces sourced answers, and keeps the agent in control of what actually gets sent. The two approaches can coexist; Holka simply covers the questions your team asks behind the scenes.
Frequently asked questions
Does Holka reply to customers automatically?
No. Holka is an internal assistant for your agents. It is read-only by default, and any reply it drafts is surfaced for the agent to review and confirm with one tap before it is sent.
What can Holka connect to besides Zendesk?
Holka connects to the tools your team already uses, including Slack, Notion, Google Drive, HubSpot, Salesforce, Linear, Jira, and 300+ others, via OAuth, MCP, or API. It reads across all of them at once.
How does Holka show where an answer came from?
Every answer includes source attribution, so you can see which connected tool each fact came from and verify it before you use it in a reply.
How much does Holka cost?
Holka has a Free plan with 40 messages per month and a Pro plan at $29 per month for unlimited messages. There are no per-seat minimums.
Put Zendesk to work with Holka
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