Answer any ticket with context from every tool at once
Holka reads across Zendesk, Intercom, your CRM, and Notion at once, so agents answer every ticket with the full history and docs, with sources on every reply.
AI for customer support knowledge means one assistant that reads across every support tool at once and answers in plain English, with a source link for every fact. Instead of copy-pasting between Zendesk, Intercom, your CRM, product docs, and Notion, an agent asks a question and gets the customer's full picture back in seconds.
Holka connects to the tools your team already uses and stays read-only by default. It shows which tool each answer came from, so agents can trust the reply and reply faster, without leaving the ticket to go hunting.
Pull past conversations, plan and billing details, and product docs together for any ticket, without switching tabs.
Each reply shows which tool it came from, so agents can verify before they respond to the customer.
Connect Zendesk, Intercom, your CRM, Stripe, Notion, and 300+ other tools through OAuth, MCP, or API.
Holka reads to answer; any draft reply is surfaced for one-tap confirmation before anything is sent.
Why answering tickets is slow
The answer usually exists, just not in one place. A single ticket often needs the conversation history in Zendesk, the account's plan in your CRM, billing status in Stripe, and the fix in a Notion doc. Agents lose minutes per ticket switching tabs, searching each tool separately, and asking teammates where something lives.
Holka closes that gap. Ask one question and it reads across every connected tool at once, then answers with the specific facts you need and a link to where each one came from. New agents ramp faster because the knowledge finds them, instead of them learning ten tools first.
How Holka fits your support stack
Holka is an internal assistant your agents ask, not a customer-facing bot. It connects to your existing tools through OAuth, MCP, or API, and reads across them to answer questions in the agent's own words.
A Zendesk AI assistant view of one ticket becomes the whole story: prior Intercom chats, CRM plan data, and the relevant docs, together. When an agent wants to reply, Holka can draft the response, but nothing sends until the agent confirms it. Access tokens are encrypted at rest, and your data stays in your own tools, with no bulk copy.
Frequently asked questions
Which support tools does Holka connect to?
Holka connects to Zendesk, Intercom, your CRM, Stripe, Notion, Google Drive, Slack, and 300+ other tools through OAuth, MCP, or API. It reads across all connected tools at once to answer a question.
Does Holka reply to customers automatically?
No. Holka is an internal assistant for your agents, not a customer-facing chatbot. It can draft a reply, but the draft is surfaced for one-tap confirmation, and nothing sends until an agent approves it.
How do agents know an answer is correct?
Every answer shows which connected tool each fact came from, so agents can open the source and verify before responding. Holka is read-only by default and does not change data while answering.
Where does our support data live?
Your data stays in your own tools. Holka reads across them to answer and does not make a bulk copy. Access tokens are encrypted at rest.
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